Frequently Asked Questions

and some infrequently asked

Canadian?

We are Canadian and One Spoiled Kitty is registered in Manitoba Canada.
Our website is hosted on Canadian servers (whc.ca).

Why don't you have free shipping on everything?

We looked at our options:

  1. A company we will refer to as W gives free shipping. They sell the same item as us. We charge $25 and add up to $12 for shipping ($37 total). They charge $50.
  2. A company we will refer to as A gives "free" shipping by charging you $78 to $96 per year in what are effectively shipping charges paid in advance. They have a cute name for it. Company A also lists shipping costs for people not interested in paying in advance.
  3. Online sellers known as drop shippers take your order for item X at $200, forwards your address to the actual retail vendor who them ships you the $70 item. The seller pays the shipping out of his $130 spread. Common on sites like A and another we will refer to as E.
  4. Sellers with no physical store simply list a price which includes shipping costs. Think: nothing in life is free.
  5. We give you the store price. Telling you the shipping cost is just honesty.

Why don't you have a return policy like {name of business}?

Different businesses have different policies because they have different products, locations, margins, and capabilities. We are open to suggestions.

How long have you been in business?

Since December 1, 2018.

Will you be opening a store in {city}?

Maybe.

Are you hiring?

Not at the moment.

How many cats do you have?

Two cat, Curious & Ninja, arrived as our official store cats May 8, 2019. They are permanent residents, and just awesome. Pics - a few on site, more on Facebook and Instagram. We also have two cats at home.

Where do your products come from?

The world. We have many made in Winnipeg, Canada, and United States products including unique offerings by Canadian manufacturers, artisans and craftspeople. Do keep in mind that many products or parts of products may be made in China. We are careful to stock quality products regardless of where they are made.

Why do you not ship everywhere, or at least to {my city}?

Mostly to minimize shipping costs. We are working on it, and hope to ship at least Canada wide in the near term. If we open a US location, that would change everything but we are not there yet.

What is your favorite kind of cat?

All of them. Including non-domestics like Cheetahs, Sand Cats, and Clouded Leopards. Cats are awesome.

Not all your store items are sold on line. Why?

Things like cat trees attract truly nasty shipping charges. We also have online items that are not sold in the store due to shelf space issues.

There is also the little matter of making and entering pictures and descriptions for all of the several hundred different items we could sell. As these are done, they are added automatically to the shop.

Do you have any preferred customer or other incentive programs?

As of today, no. Frequent online purchasers will be sent shipping coupons or gift cards (schedule t.b.d). We have other ideas we will implement.

Do you sell wholesale?

Not yet. Planned.

Do you donate to any charities or animal rescues?

Yes. Usually done through selling their products directly (Craig Street Cats) or products where the wholesaler sends some part of their income to animal rescues (The Animal Rescue Site).

What do you do with information you collect on people who visit the website or buy online?

It is neither sold nor given away. Maybe we will email you regarding new products or deals, but not more than once or twice a month.

Cookies are used for session maintenance (eg to keep your shopping cart full of items you picked as you move about the site).

We will create a policy page if we do anything else.

Why just cat stuff?

We made the store we wanted to shop at knowing other people would too. A place with pet supplies that did not make cats second class citizens and had fun cat themed items for people.

Why don't you sell on Amazon or... ?

Some of our suppliers require their products NOT be sold on Amazon and certain other sites. We would be in violation of our agreements on those items.

You sell some cat products by {company}. Why don't you sell all of them?

Our tiny store would be overloaded. We have some Kit-Cat® clocks for example. To carry their entire line would come close to filling it. We have to pick and choose to provide variety. Suggestions on particular items are very welcome.

Do you sell any One Spoiled Kitty branded merch?

Yes. Soon to be in the web shop.