Shipping Information

Shipping Options:

⦿ Store Pickup – order,  we set it aside for you.

⦿ Local delivery by One Spoiled Kitty inc for $6. Someone has to be at home to accept the delivery. We won’t leave it on your step.

Limited to postal codes starting with one of:

R2R R2X R2Y
R3C R3E R3G
R3H R3J R3K
R3M R3N R3P
R3R R3S

⦿ For all others, Canada Post / Courier (our choice), may or may not include a tracking number. We will ship only to Manitoba, Saskatchewan and Alberta.

Cost of Shipping:

Store pickup: always free.
$6.00 Direct delivery to the locale around the store (see area code list on home page).
$12.00 Flat rate delivery to Saskatchewan, Manitoba, Alberta, and the rest of Winnipeg.
Free: Purchases $150 and over.

Duration of Shipping:

If your order has not arrived within 6 days of receiving notification of shipment, please email or call us. Most orders will arrive within 1 to 3 days.

Handling Time:

From the time you place your order to when we ship will be four days or less.
We operate 7 days a week, but shippers might not. An order on Monday should be on its way to you within two days, but a Friday,  Saturday or Sunday order could take an extra day or two.
You will be emailed confirmation after packing your order

Restrictions:

We are in roll out. We will ship only to Manitoba, Saskatchewan and Alberta in Canada. After a short evaluation, we will expand to Ontario and British Columbia.

Returns:

Full refund up to 15 days. If 15 days have gone by since your order was received, unfortunately we cannot offer you a refund or exchange.

Exception – Gift cards are non-returnable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This is best effort on your part – if the packaging is damaged, we will still refund.

Please advise if you want an exchange instead of a refund. You will not be charged for shipping the new item.

Return shipping must be paid by you.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our address is
One Spoiled Kitty inc.
1325 Portage Ave,
Winnipeg, Manitoba, R3G 0V3

We will evaluate your return when it arrives, email you, and credit your account within 24 hours.

Why, what, merowww???

See the FAQ page